Reference

Terms and Conditions That Govern Your jewin Account

These terms set out what you agree to when you open and use a jewin account — covering eligibility, wallet transactions via bKash, Nagad and Rocket, and how disputes are handled.

Account EligibilityWallet & Payment RulesDispute ProcessAccount Suspension PolicyJurisdiction Notice
jewin Terms and Conditions That Govern Your jewin Account
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security sits at the centre of how we operate. We use SSL encryption across every page and transaction, so data moving between your device and our servers — including your bKash or Nagad wallet details — is protected in transit. We do not store your full mobile banking PIN or password at any point. Account data is retained for as long as your account is active and for the period required by applicable regulations after closure; you can request a summary of what we hold by contacting support.

SSL Encryption

Every connection to jewin runs over SSL. Your wallet details and account credentials are encrypted end-to-end, whether you are on mobile data or Wi-Fi.

Wallet Verification

We verify that the bKash, Nagad or Rocket number on your account matches the one used for transactions before processing any withdrawal request.

Data Retention

We keep your account data for the period required under applicable rules. After account closure, you can request deletion of non-mandatory records through support.

Account Changes

To update your registered mobile number or wallet details, contact support directly. Changes are confirmed only after identity verification to prevent unauthorised edits.

CONTACT CHANNELS

How to Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account, wallet transaction or a suspension notice, our support team is available through the channels below. For wallet-related disputes involving bKash, Nagad or Rocket, have your transaction reference ready before you get in touch — it speeds up the review significantly.

Team online

Live Chat

Open the chat widget from any page in your account dashboard for the quickest response on terms or wallet queries.

Email Support

Send a detailed message to our support address for account review requests, formal disputes or terms clarification in writing.

Help Centre

Our help centre covers common terms questions — account eligibility, wallet rules and what happens during a review — without needing to queue.

Common Questions About jewin Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, wallet rules, account actions and what to do if something goes wrong.

Eligibility depends on your local law and the regions jewin currently serves. You must meet the minimum age requirement in your jurisdiction and provide accurate registration details to open an account.

No. Your deposits must come from a bKash, Nagad or Rocket wallet registered in your own name. Using another person's wallet breaches these terms and may result in account suspension.

Contact support before you make any withdrawal. We verify wallet ownership against your registered number, so an outdated number will delay or block your withdrawal until the update is confirmed.

Reach out via live chat or email with your transaction reference and a description of the issue. Our team reviews wallet disputes and account decisions and will respond with a written outcome.

We notify you through your registered account when we make material changes. Continuing to use your account after that notification means you accept the updated terms.

Contact support with your account details and a data summary request. We will provide the information we hold within the timeframe required by applicable regulations in your region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.