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How jewin Handles Your Personal Information

Your account data, wallet activity, and device information are handled with clear rules — this page explains exactly what we collect, why we collect it, and how you can request changes or deletion.

Account Data ProtectionbKash & Nagad Payment PrivacyYour Right to Request DeletionLive casino and slots
jewin How jewin Handles Your Personal Information
DATA HANDLING DETAIL

How We Protect and Manage Your Information

Account security, cookie use, data retention, and your right to request changes are all part of how we run this platform responsibly. Here is what each area means for your account in practice.

Account Security

Your account is protected with OTP verification on login. If we detect an unusual device or location, we prompt a fresh OTP before allowing access to your wallet or transaction history.

Cookies and Session Data

We use session cookies to keep you logged in across your mobile browser and desktop. You can clear these from your browser settings; doing so will end your active session and require a new login.

Data Retention

Account data is kept for as long as your account is active and for a period after closure as required by applicable financial regulations in Bangladesh. You can request a summary of your retained data at any time.

Requesting Changes

To update your registered mobile number, email, or payment wallet details, go to Account Settings and follow the verification steps, or contact support if you cannot access your account.

PRIVACY CONTACT

Reach Us About Your Data

If you want to know what data we hold, request a correction, or ask us to delete your account information, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account details so we can locate your record quickly.

Live Chat Start a live chat from your account dashboard — the fastest path for privacy questions, account data requests, and wallet verification queries.
Email Support Send your data request or privacy concern to our support email. Include your registered mobile number so we can match your account record.
Account Help Centre The Help Centre covers common data and privacy questions — check there first for steps on updating your contact details or reviewing your transaction history.

Common Questions About Your Privacy

These are the questions we hear most often about how your data is handled on jewin. If your question is not covered here, reach out through live chat or email support.

We collect your name, mobile number, email address, device identifiers, and the transaction records linked to your bKash, Nagad, or Rocket wallet when you deposit or withdraw.

Payment data is shared only with the relevant payment processor to complete your transaction and with regulatory bodies where Bangladesh law requires it. It is never sold to third parties.

Contact our support team via live chat or email with your registered mobile number. We will confirm your identity and process the deletion request in line with our retention obligations.

Yes. Send a data access request through email support or live chat. Include your registered account details and we will provide a summary of the personal data we hold.

We use session cookies to maintain your login state across devices. You can disable or clear cookies in your browser settings, but this will end your active session and require you to log in again.

This policy applies to account holders in eligible regions. Whether you can access jewin services depends on your local law in Bangladesh and the regions where we currently operate.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.