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Our Terms, Your Rights, One Clear Place

jewin sets out its legal terms so you know exactly where you stand before you open an account or make a deposit via bKash, Nagad, or Rocket.

Account ConditionsPayment PolicyEligibility by RegionPrivacy RightsContact Paths
jewin Our Terms, Your Rights, One Clear Place
HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Your Account Rights

Data We Hold

We store only what is needed to run your account — contact details, payment method records like bKash or Nagad, and transaction history. We do not sell your data to third parties.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences from your browser settings at any time without losing account access.

Account Security

Your account is protected by password authentication and OTP verification on login and withdrawal requests. If you suspect unauthorised access, contact support immediately to freeze the account.

Requesting Changes

You can request a correction, export, or deletion of your personal data by contacting our support team in writing. We process verified requests in line with applicable data rules for your region.

LEGAL CONTACT PATHS

Reach Us About Any Legal or Policy Question

Live Chat Support Open the chat widget from any page on jewin. Our Bangladesh support team handles account, policy, and eligibility questions directly — no email queue needed.
Email Policy Team Send detailed legal or account queries to our support address. We aim to respond within one business day and keep a written record of every exchange for your reference.
Account Help Centre The Help Centre covers account conditions, payment policy, and eligibility rules in plain language. Check it first — most policy questions are answered there without waiting.

Common Legal Questions From Our Account Holders

If your question is not here, reach our support team through live chat or email — we keep policy answers specific to your account situation.

Eligibility depends on your local law and the regions jewin currently supports. Check the eligibility section before registering — we cannot override the rules that apply in your jurisdiction.

Any confirmed balance in your account wallet at the time of closure is returned to the payment method used for the deposit — bKash, Nagad, or Rocket — after identity verification is complete.

Send a written request to our support team with your registered account details. We verify your identity first, then process the data export in line with the applicable rules for your region.

We notify you through your registered contact details before any material change takes effect. Continued use of the platform after that notice counts as acceptance of the updated terms.

The governing law is stated in the full terms document. If a mandatory local rule in your jurisdiction conflicts with our terms, that local rule takes precedence — we do not override it.

Contact support via live chat or email to request account closure. We retain transaction records as required by applicable rules, then delete personal data that no longer needs to be held.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.